Benzfab UCCS is built as our house open software platform, providing a new generation of multi-media and multi-channel contact center solution. This solution is lightweight and easy to administer. It supports any end-user device while delivering virtually unlimited scalability, robust functionality and flexible cloud / on-premise deployment options. Combined with an open-source economic model, Benzfab Origin slashes both operating and capital expenses, to deliver unprecedented value among enterprise-class telephony and collaboration vendors.
Dynamic control of calls in queue via configurable “recipes”
Priority queuing, and queue overflow
Voicemail queuing and delivery by skills
Designed for multiple media and multiple channels
Can support office phones, mobiles, etc.
Customizable Welcome Audio
IVR scripting support allowing call control
Configurable release codes, call dispositions and wrap “after call”
Call Recording and Monitor/Barge
Pass customer headers for soft phone apps
The base software is developed by us – this means we can give you all the basic features available in the market but also any additional features that ask you for specific needs. We enable you to work from anywhere just like you want (WFH solutions)
If you have the infrastructure, we can just turn on the switch with minimal effort and time at optimal costs. If you don’t already have the infrastructure, fret not as we will advise you on the best hardware suitable for your needs
Our application simplifies the management of your environment. Built on top of the core service layers, it manages the communication between the components, handling the routing of the calls. It also provides multiple levels of redundancy making your solution reliable.