Contact Centre Solutions

Benzfab UCCS is built as our house open software platform, providing a new generation of multi-media and multi-channel contact center solution. This solution is lightweight and easy to administer. It supports any end-user device while delivering virtually unlimited scalability, robust functionality and flexible cloud / on-premise deployment options. Combined with an open-source economic model, Benzfab Origin slashes both operating and capital expenses, to deliver unprecedented value among enterprise-class telephony and collaboration vendors.

Skills based call distribution

Dynamic control of calls in queue via configurable “recipes”

Priority queuing, and queue overflow

Voicemail queuing and delivery by skills

Multimedia Integration

Designed for multiple media and multiple channels

Can support office phones, mobiles, etc. 


Customizations

Customizable Welcome Audio

IVR scripting support allowing call control

Configurable release codes, call dispositions and wrap “after call”

Monitoring & Control

Call Recording and Monitor/Barge

Pass customer headers for soft phone apps

Why You Should Hire Us?

Customized Product For You

The base software is developed by us – this means we can give you all the basic features available in the market but also any additional features that ask you for specific needs. We enable you to work from anywhere just like you want (WFH solutions)

Minimal costs

If you have the infrastructure, we can just turn on the switch with minimal effort and time at optimal costs. If you don’t already have the infrastructure, fret not as we will advise you on the best hardware suitable for your needs

Better Experience & Reliable

Our application simplifies the management of your environment. Built on top of the core service layers, it manages the communication between the components, handling the routing of the calls. It also provides multiple levels of redundancy making your solution reliable.

Our Clients

Benzfab Resonates Unbeatable Technology & Deliverance